Shipping Policy

1. Shipping Services

We offer a range of shipping options to meet your needs, including:

• Road Freight
• Air Freight
• Sea Freight
• Rail Freight

Each service is designed to cater to different cargo types, delivery timelines, and budget requirements. Our team will work with you to determine the best shipping solution for your needs.

2. Shipping Process

• Booking: Once you book a shipment with us, you will receive a confirmation email with your tracking number and shipment details.
• Documentation: We handle all necessary documentation, including customs clearance, permits, and bills of lading, to ensure smooth transit.
• Tracking: Our advanced tracking system allows you to monitor your shipment in real-time from pickup to delivery.
• Delivery: Your cargo will be delivered to the specified address within the agreed timeframe.

3. Delivery Timelines

Delivery timelines vary depending on the shipping method, destination, and customs clearance processes. While we strive to meet all estimated delivery dates, factors such as weather, customs delays, or unforeseen circumstances may impact delivery times. We will keep you informed of any delays and work to resolve them promptly.

4. Insurance

To ensure your cargo is protected during transit, we offer optional insurance coverage. Please note the following:

• Insurance Cost: The cost of insurance is paid for by the package recipient at the time of booking.
• Coverage: Insurance covers loss, damage, or theft of your cargo during transit.
• Refund Policy: If your shipment is delivered without any issues, the insurance cost will be refunded to you within 24 hours after delivery.

To file an insurance claim, please contact our customer support team within 48 hours of delivery with supporting documentation (e.g., photos, proof of damage).

5. Liability

While we take every precaution to ensure the safe delivery of your cargo, TransifyGo is not liable for:

• Delays caused by external factors such as weather, customs, or carrier issues.
• Damage or loss due to improper packaging by the sender.
• Cargo that is not insured through our optional insurance program.

6. Prohibited Items

For safety and compliance reasons, the following items are prohibited from shipment:

• Hazardous materials (e.g., explosives, flammable substances)
• Illegal goods (e.g., counterfeit products, narcotics)
• Perishable items without proper packaging and documentation

If prohibited items are discovered, the shipment will be held or returned at the sender’s expense.

7. Changes or Cancellations

• Changes: If you need to modify your shipment details (e.g., delivery address), please contact us as soon as possible. Changes may incur additional fees.
• Cancellations: You may cancel your shipment before it is dispatched. Refunds will be processed based on the stage of the shipping process.